Job Details
Customer Service Representative
2024-11-07 Key Personnel Lawton,OK
Description:
Customer Service Representative / AEP in Partnership with Key Personnel
Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career? Work-from-home opportunity!
In partnership with Key Personnel, AEP/Public Service Company of Oklahoma is now accepting applications for contract-to-hire Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc.
AEP is an award-winning Fortune 200 Company.
Customer Service Center Hours: 7am and 10pm, Monday – Friday and 7am-5:30pm on Saturday, overtime and call-out overtime.
Starting Pay Rate: $17/hr
AEP is one of the “World's Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states.
In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.
AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!
Required Skills and Knowledge- Customer Service Representative / Customer Care Agent
- Have the ability to successfully complete pre-employment testing.
- Possess excellent communication and computer skills.
- Be available to work a schedule with variable start times within the Call Center hours above. This may include weekends.
- Occasionally work mandatory overtime, especially during outages; may fall outside of normal hours of operation.
- Education and Experience - Customer Service Representative / Customer Care Agent
- High school diploma or GED
- 2+ years of experience working in complex customer service
Benefits and Pay - Customer Service Representative / Customer Care Agent
- Starting Pay: $17/hour
Remote, contract-to-hire Opportunity with AEP through Key Personnel. Conversion to permanent employment status with AEP is contingent upon satisfactory performance. Once hired permanently with AEP, benefits for internal employees include paid holidays, vacation days, and sick time; comprehensive and affordable medical, dental, and vision benefits; 401(k) and retirement plan. Receive a raise every 6 months for 3 years and then the opportunity to earn an annual raise PLUS a bonus, tuition reimbursement, Opportunity for advancement, and Pet insurance.
You will be working collaboratively in a team atmosphere with a casual dress code – jeans allowed.
Pre-Employment Checks -Selected candidates must be able to successfully pass a pre-employment background check and drug testing.
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
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